Deployment
Hosted - Online Services
- Accessible anywhere, anytime
- Fully encrypted and secure access
- High availability infrastructure with dedicated disaster recovery
- Lower total cost of ownership
- Tax upgrades done automatically for you
“A fully managed PayGlobal enterprise solution – we take care of the security, availability and infrastructure, allowing you to concentrate on your business.”
On-premise
- Full ownership of software and environment
- Client-driven change management
- User manuals are easily retrievable on our client website
“You control your software and IT environment and drive any changes.”
Outsourced - Bureau Services
- Save time and money as we take care of your day-to-day payroll administration
- Dedicated payroll professionals assigned to your business
- Year-round service
- Your HR team can focus on strategic goals
“Outsourcing your payroll to Bureau Services gives you more time to concentrate on value-added and income-generating activities.”
Implementation
Consulting
- Standard, repeatable, tested implementation process
- Average customer implementation takes 12 weeks from sign-off to handover
- Follow industry suggested best practice methodology
“The people who scope your project also produce the site plan and implement it. Our consultants are approachable experts who want the best for you.”
Project Management
- Our project management enables efficient and effective project implementation
- We are responsible for the successful delivery of your project objectives
- We use the most practical solutions
“Our focus is on delivering business objectives by taking a fresh approach to projects. We implement simple, sustainable solutions and are accountable for the results.”
Ongoing
Support Desk
- 24/7 email and telephone availability
- Experienced and friendly experts ready to help
- Ongoing technical back-up and advice
- Urgency guidelines agreed in advance
“We strive to maintain the best service levels in the industry. Our team offers clients a user-friendly support system so you are kept up-to-date with progress on queries.”
Account Management
- Develop and maintain relationships with your key contacts
- Dedicated account manager for your business
- Understand your needs, to make relevant suggestions
- Suggest best product migration paths and answer queries
“The account management team forms a hub providing guidance and inter-linking our project management, consulting, development and finance people for you.”
Consulting
- On-site or remote consulting services to customers who require assistance
- Customised service, tailored to your business and specific requirements
- Highly experienced and skilled team
“When you do tax upgrades, add additional modules or require extra configuration, our team of experts is on hand to assist."
Education Services
- Skills and system best practice training
- On-demand (online), trainer-led, and customised training options
- Educators are Exolvo users
- Training suited to first-time users through to certifying super-users
“We offer different training methods to suit your experience. Our team aims to improve your productivity by teaching practical, time-saving and best practice shortcuts.”